TechForLess Response

When I received the response from TechForLess.com, I was completely shocked! It was a reply from a real person and not some automated script or majordomo. Who'd ever thought that companies still care to help their customers.

Here is the email: Names have been removed to protect the innocent.

My name is **** and I am with Tech for Less. I was looking over your case and I see that the Workstation V6 Linux CD that you have has been already registered. I have looked in our inventory and we do not have any other ones in stock. I am going to set up a full refund for you. You will see the refund with in the next seven to ten days. I do not need the CD’s back you can do with them as you see fit. If you have any other issues please feel free to contact me. Thank you for your time.

It's still hard for me to believe that I'm not getting ripped off. The constant lack of help for the average consumer jaded my senses to the point of not believing anything said or advertised by vendors. Now I have to retract statements from my previous post. I guess TechForLess.com actually cares about customer service. In this day and age, it seems that customer service is just some phrase thrown around. It's gotten so bad that it has lost all meaning.

So, even though I got burned, TechForLess.com was nice enough to reply and refund my money. This fact should be enough for the bold and frugal shopper who is willing to take some risk and reap its rewards.